JG Home Tech (ABN 95 858 214 050) is committed to delivering your smart home products quickly and safely. All prices on our website are displayed in Australian Dollars (AUD) and include GST where applicable.
Delivery Timeframes
We ship all orders from our warehouse in Albury, NSW. Delivery timeframes are estimates and commence from the date of dispatch:
- Standard Shipping: 3-7 business days — $9.95 (Free for orders over $99)
- Express Shipping: 1-3 business days — $14.95
Note: Delivery times may vary for remote areas and during peak periods (e.g., Christmas, public holidays). We will notify you if there are any unexpected delays.
Order Processing
Orders are typically processed within 1-2 business days of payment confirmation. Orders placed after 2pm AEST or on weekends/public holidays will be processed the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Order Tracking
All orders include tracking. Once your order has shipped, you will receive an email containing your tracking number. You can use this to monitor your delivery via the carrier's website.
Shipping Carriers
We use reputable carriers including Australia Post and courier services to ensure your products arrive safely. The carrier used will depend on your location and the shipping method selected.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us:
- Email: support@jghometech.com
- Phone: 0477 841 583
We will investigate and work with the carrier to resolve any delivery issues.
International Shipping
At this time, we only ship within Australia. We do not offer international shipping.
Contact Us
For shipping enquiries, please contact:
JG Home Tech
ABN: 95 858 214 050
Address: 517 Guinea St, Albury NSW 2640
Email: support@jghometech.com
Phone: 0477 841 583
Business Hours: Monday - Friday, 9am - 5pm AEST