Last Updated: December 2024
JG Home Tech (ABN 95 858 214 050) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.
By using our website or purchasing from us, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We collect the following types of personal information:
Information You Provide Directly
- Contact Information: Name, email address, phone number, and delivery address
- Payment Information: Credit card details, billing address (processed securely through our payment gateway)
- Order Information: Products purchased, order history, and transaction details
- Account Information: Username, password (encrypted), and account preferences
- Communication: Enquiries, support requests, and feedback you send to us
Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and referring websites
- Location Data: General geographic location based on IP address
How We Use Your Information
We use your personal information for the following purposes:
- Processing Orders: To fulfil your purchases, process payments, arrange delivery, and send order confirmations
- Customer Service: To respond to enquiries, provide support, and resolve issues
- Account Management: To create and manage your account, and verify your identity
- Communication: To send transactional emails (order confirmations, shipping updates) and, with your consent, marketing communications
- Improvement: To analyse usage patterns and improve our website, products, and services
- Security: To detect and prevent fraud, and protect against security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Marketing Communications
With your consent, we may send you marketing communications about our products, promotions, and news. You can opt out of marketing emails at any time by:
- Clicking the 'unsubscribe' link in any marketing email
- Contacting us at support@jghometech.com
- Updating your account preferences
Please note that opting out of marketing communications does not affect transactional emails related to your orders.
Who We Share Your Information With
We may share your personal information with the following types of third parties:
- Payment Processors: Shopify Payments, PayPal, Afterpay, and other payment gateways to process transactions securely
- Shipping Carriers: Australia Post and courier services to deliver your orders
- Service Providers: Website hosting (Shopify), email services, and analytics providers who assist in our operations
- Marketing Partners: With your consent, advertising platforms for targeted marketing
- Legal Authorities: When required by law, court order, or to protect our legal rights
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your personal and payment information:
- SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology
- PCI DSS Compliance: Our payment processing complies with Payment Card Industry Data Security Standards
- Secure Hosting: Our website is hosted on Shopify's secure infrastructure with regular security updates
- Access Controls: Restricted access to personal information on a need-to-know basis
- No Card Storage: We do not store your full credit card details; payments are processed securely by our payment gateway
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, accounting, and reporting requirements
- Resolve disputes and enforce our agreements
Order and transaction records are typically retained for 7 years for tax and legal compliance purposes.
Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications
- Complaint: Lodge a complaint about our handling of your personal information
To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The 'Last Updated' date at the top of this policy indicates when it was last revised.
Complaints
If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Contact Us
For privacy enquiries, access requests, or complaints:
JG Home Tech
ABN: 95 858 214 050
Address: 517 Guinea St, Albury NSW 2640
Email: support@jghometech.com
Phone: 0477 841 583
Business Hours: Monday - Friday, 9am - 5pm AEST